When delivery drifts, outcomes suffer.
Teams juggle shifting priorities, unclear ownership, manual testing, and fragile releases. We install the operating system for product delivery—clear goals, predictable cadence, quality by design, and reliability in production.
- Unclear roadmap & prioritization
- Manual QA and late defect discovery
- Painful releases and hotspot firefighting
- No SLOs, weak observability, slow incident response
Discover Our
Approach
Product & PMO
Outcome-based roadmaps, OKRs, backlog hygiene, governance that unblocks teams—not slows them.
Quality Engineering
Test strategy, automation (API/UI), CI gates, performance/security testing, and UAT you can trust.
Site Reliability Engineering (SRE)
SLOs, error budgets, observability, on-call runbooks, safe deploys, and fast MTTR.
Change & Adoption
Playbooks, enablement, and analytics to make new ways of working stick.
What You Get
- Product operating model (roles, cadences, RACI)
- Quarterly roadmap + OKRs with value metrics
- Definition of Ready/Done & acceptance criteria templates
- Automated test suites (API, UI, perf), CI/CD quality gates
- Release management playbook (blue/green/canary + rollback)
- Observability stack (dashboards, alerts, runbooks)
- Incident & problem management workflow
- Reporting pack (lead time, on-time, change failure, MTTR)
Key Metrics of Delivery Impact
From speed to stability, these are the improvements teams see after the Delivery OS is in place.
30–50%
Faster lead time to production
-40%
Defect escape rate to production
-50%
Change failure rate
90%+
On-time release predictability
<60 min
Mean time to recover (MTTR)
2x
Throughput (completed stories per sprint)
From Slipped Releases to Steady Cadence
We helped a multi-team program install a Delivery OS—automation + SRE—cutting change failure by 50% and doubling throughput in 12 weeks.
Read Case StudyFrequently asked questions
Here are some common questions about our company.
Outcome-driven and lightweight. We focus on flow, blockers, and value—not bureaucracy.
Yes. We refine roles, cadences, and artifacts so Scrum/Kanban delivers measurable results.
Azure DevOps, GitHub, Jira, TestRail, Playwright/Cypress, Postman/Newman, k6/JMeter, Grafana/Elastic/App Insights.
Yes—release controls, segregation of duties, audit trails, and traceability for NDPR/GDPR/HIPAA/PCI.
In the first 2–4 weeks you’ll see clearer plans and quality gates; by 8–12 weeks, lead time and reliability metrics improve.
SLOs and error budgets guide work; alerts route to runbooks; post-mortems are blameless and actioned.
Empower. We upskill teams, automate high-value tests, and integrate quality early so defects don’t pile up..
Lead time, on-time %, change failure rate, MTTR, defect escape rate, and customer-facing SLAs/SLOs.
No—we improve flow in parallel to work-in-progress, then roll in automation and SRE incrementally.
Yes—retainers for PMO, QAOps, and SRE with monthly KPIs and continuous improvement.
Ready to ship with speed and confidence?
Partner with Heights Insights to run a disciplined product engine—predictable releases, built-in quality, and reliable operations.